Purchase

Someone else made a purchase in my game!

Purchases made by accident, or deliberately, are handled by the payment platform that you use and requests must go through their resolution center.

We recommend setting up Parental Controls on your device to avoid this in the future.

I didn't get my Android purchase

My Purchase was Canceled!

If you’ve tried making a purchase but your order was canceled, you will not be charged for that order.

However, Google Play may put a temporary “reservation” on your credit card equal to the value of the purchase. But don’t sweat it; these “reservations” clear automatically in a short period.

Canceled purchases are likely to occur if your billing address, and/or the name registered in your Google Wallet is different than the one on your credit card.

You can fix this by contacting your bank to confirm details, then log into your Google Pay, and enter “Payment Methods,” to verify that your information is consistent.

If you haven't received what you bought, please contact us with a screenshot of your order receipt.

Important Notes:
Examples of error messages you may see that would require you to contact your device’s payment platform:

“Your transaction cannot be completed”
“Unable to complete purchase - low balance”
“Transaction declined - use another method”
“Error - insufficient balance”
“Payment failed”
“Error - transaction could not be completed - fix payment problem”
“Cannot complete transaction - send required documents”
“Error - unable to complete transaction”

I didn't get my iOS purchase

Orders usually deliver instantly, but may take longer. When such delays occur, it means the purchase is still being processed. There is no need to try purchasing the same pack again - it should arrive soon!

If you haven't received what you bought, please contact Apple Support. All payments made toward the game are processed by Apple. You can reach them here.

I can't buy offers!

What if I can't see the shop at all, or make an order?
Purchase problems occur for a few different reasons, their fixes depend on device type.

Apple:
Because Apple processes payments made toward the game, it’s important to have your device settings properly configured before making a purchase.

If you’ve made an order that has been processing for 24 hours or more, please contact Apple Support here.

Android:
If you are trying to make a purchase with your Google account, you may also experience the issues mentioned above. In order to resolve these, please follow the link to Google Play Support.

Important Notes:
Examples of error messages you may see that would require you to contact your device’s payment platform:

“Your transaction cannot be completed”
“Unable to complete purchase - low balance”
“Transaction declined - use another method”
“Error - insufficient balance”
“Payment failed”
“Error - transaction could not be completed - fix payment problem”
“Cannot complete transaction - send required documents”
“Error - unable to complete transaction”

Payment methods on Android

Add a payment method:

Open the Google Play Store app
Tap Menu > Account > Add payment method
Follow the onscreen instructions
The new payment method will be added to your Google account

For more information about available payment options, go to Help Center article.

Edit a payment method:

Open the game
Go to the shop
Tap the package you want to purchase
Tap on "Payment methods"
Choose from one of your existing payment methods or add a new one
Complete your purchase

Note: if you add a payment method while making a purchase, it will be saved in your account.

Remove a payment method:

Open the Google Play Store app
Tap Menu > Payment Methods
Select the payment method you would like to remove
Tap the 'More' button in the top right, and select "Remove Payment Method"

The payment method will be removed from your Google account.

Accepted Payment Methods on Android:
Google Play processes all purchases made via the in-game shop. Google purchase methods vary by country.

Credit & debit cards: Visa, MasterCard, Amex, additional country-specific cards (e.g. Elo credit cards in Brazil)
Carrier Billing: depending on customer country and carrier (full list available here)
If it's your first time making a purchase, your payment method will be added to your Google account.

For a list of available methods by country, please refer to this link.

Payment methods on iOS

Accepted payment method:
Accepted payment methods may vary by country.

For more information about accepted payment methods, please visit this Support article.

Add or remove a payment method:

Open your device Settings
Tap on your name at the top of the list
Tap on "View Apple ID" and sign in to your ID
Tap "Manage Payments" to view the list of all your current payment methods
1. Tap “Add Payment Method” to add a new payment method to your Apple ID.
2. Tap “Edit” in the upper-right corner of the screen, and tap the “Remove” icon, or swipe left to delete the payment method
When you're done, tap "Done" to save your changes.

You can update and reorder the payment methods by following the same steps above.

For more information about changing or removing payment methods, please visit this Support article.

Where do I find my purchase history?

To review your purchase history, please check the guides below:

iOS:

Open the Settings of your device
Tap on your username, then tap ‘Media & Purchases’
Sign in with your Apple ID
Tap on ‘Purchase History

Here’s the Complete Guide on how to see your iOS purchase history from different platforms.

Android:

Open the Google Play Store app
Tap on ‘Menu’, then tap ‘Account’
Tap on ‘Purchase History’

You can also enter Google Payments, then log in with your desired Google account.

Navigating Email Receipts:
You can also find your iOS and Google Play, receipts by searching in your connected Email account by using keyword combinations, such as: ’Purchase’, and ’Receipt’

Packs: How do I get the extra percentage?

When you purchase a pack and see X% more, it’s to let you know the added value of that pack; it’s how we show you that you’re receiving a certain percentage more than what’s normally offered.

The pack price listed already includes those extra items, so you get exactly what you see - no hidden fees! 💰

For example, let’s say a pack would typically cost $4 for 100 Spins. If you then see a pack of $4 for 150 Spins (with the 50% more sticker), the price of the pack and amount of items you’ll receive in the pack already take the extra percentage into account. You’re simply receiving 50% more Spins than that standard $4 for 100 Spins pack.

Go on and spoil yourself - you deserve it! 💪